Service Desk & Support
Quick Answers
Locked out / reset password
Use Microsoft Password Reset (SSPR). If you still need help, call the Service Desk. (We recommend using MFA for secure password resets.)
Clicked a suspicious email / phishing
Call the Service Desk immediately at (307) 771-2242 and change your password.
Find a misplaced iPad / passcode issues
Use MyDevices (Mosyle) or follow the MyDevices Guide. The Service Desk can also assist with passcode resets.
Device broken or lost
Report to the Service Desk for repair, loaner device info, and insurance questions (see the student device handbook link above).
Printer / copier (staff only)
Staff should submit a Service Desk ticket — DOT/Service Desk handles printer installs and vendor service requests. (Copier procedures and toner guidance are handled via internal KB.)
Self-Service Resources
๐ Knowledge Base & Help Center
Search for how-to articles and troubleshooting steps.
๐ Microsoft Password Reset (SSPR)
Self-service password reset; use MFA when prompted.
๐ MyDevices (Mosyle)
Locate a lost iPad or clear a passcode. See the MyDevices Guide (PDF).
๐ ScreenGuide (Parent Controls)
Manage a district iPad at home; view the Install Guide (PDF) or the Setup Video.
๐ Technology Resources Hub
Overview of district technology programs and resources.
๐ Secondary Student Device Handbook
Policies, insurance, and repair guidelines.